Shipping Policy


Policy Overview

This Shipping Policy is formulated to standardize the order processing, commodity delivery, logistics distribution, and global shipping service rules of our skincare e-commerce platform, and clarify the rights, obligations, and service standards between the platform and all global users. This policy applies to all users who browse, purchase, and place orders on our platform, covering all commodity categories and all global shipping regions. The platform adheres to the service principle of standardization, transparency, efficiency, and user priority, and is committed to providing stable, reliable, and free global shipping services for every global shopper, ensuring that all users can complete shopping and receive goods with a worry-free experience.
All shipping rules stipulated in this policy are uniformly applicable to all global regions without regional discrimination, differential charging, or hidden service thresholds. The platform promises zero shipping fees for all valid orders, and there is no minimum order amount limit, no additional handling fee, no regional surcharge, and no remote area surcharge. All logistics-related service costs are fully borne by the platform, which is one of the core service advantages we insist on for a long time.

Order Processing & Delivery Time Rules

Our platform has established a standardized and efficient internal order processing mechanism. After the user successfully submits and pays for the order, our professional operation team will complete order review, commodity sorting, quality inspection, packaging, and outbound delivery within the stipulated time. All orders will be shipped within 1 to 3 working days after payment confirmation. The working days here exclude official holidays, weekends, and special public holiday adjustment periods, ensuring the accuracy and standardization of delivery time calculation.
Before each commodity is delivered, we will conduct secondary quality inspection and appearance inspection to ensure that the products delivered to users are intact, new, unexpired, and in complete packaging. We adopt professional beauty product packaging materials with shockproof, pressure-resistant, and moisture-proof functions to avoid product damage, leakage, or packaging damage during long-distance global transportation. After the completion of packaging and inspection, the order will be handed over to the formal global logistics carrier for transportation, and the logistics tracking number will be updated synchronously on the user's order page for real-time query by users.

Global Shipping Cycle Standard

In view of the characteristics of global cross-border logistics and the differences in international transportation routes, customs clearance efficiency, and regional transportation conditions, we have formulated a unified global delivery cycle standard applicable to all regions. The uniform delivery time for all global orders is 6 to 12 working days from the date of order shipment. This delivery cycle is a unified standard covering all countries and regions around the world, without differentiated time limits for different regions.
Users can check the real-time logistics transportation status through the order tracking function on the platform during the delivery period. Factors such as regional customs clearance inspection, seasonal logistics peak period, and extreme weather may cause slight fluctuations in the delivery cycle, but we will always cooperate with logistics providers to actively promote the smooth progress of transportation. The platform does not provide additional expedited distribution services, and all orders are implemented in accordance with the unified 6-12 working days delivery standard, ensuring the fairness and standardization of global shipping services.

Free Global Shipping Service Rules

The platform provides permanent free global shipping services for all on-site orders, which is an inclusive and unrestricted service benefit. There is no consumption threshold, order quantity limit, or commodity category limit for free shipping. Whether users purchase a single skincare product or multiple combinations, all orders can enjoy zero shipping fee service. We fully undertake all international logistics transportation costs, customs declaration auxiliary costs, and regional distribution costs, allowing global users to save additional shopping expenses.
The free shipping service covers all conventional delivery regions in the world. For some special remote regions with restricted logistics transportation, the platform will actively coordinate with logistics carriers to complete delivery as much as possible, and still maintain the free shipping standard. The platform will never charge users any hidden logistics fees, service fees, or handling fees in the name of cross-border transportation, and all charging standards are open and transparent.

Logistics Tracking & Order Inquiry Service

After the order is shipped, the platform will automatically generate a unique logistics tracking number and synchronize it to the user's personal order center. Users can independently query the real-time transportation progress, transit node information, and estimated delivery time of the package through the tracking number at any time. Our logistics system will update the transportation status in real time to ensure that users can grasp the package dynamics throughout the whole process.
If users encounter problems such as no logistics update for a long time, abnormal package status, or delayed delivery during the transportation process, they can contact our customer service team at any time. The customer service team will check the logistics status for the first time, communicate and coordinate with the logistics provider, and feedback the processing results to users in a timely manner to solve logistics-related problems for users efficiently.

Package Receipt & Abnormal Processing Rules

After the package arrives at the user's local delivery point, the local logistics provider will complete the final distribution and notify the user to sign for it. Users are requested to check the outer packaging integrity, package quantity, and product appearance properly after receiving the goods. If problems such as damaged packaging, product damage, missing goods, or wrong goods are found during receipt, users can take photos to retain evidence and contact our customer service team within a valid time to apply for after-sales processing.
For packages that are lost or severely delayed due to logistics reasons, the platform will verify the situation through official logistics inquiry results. After confirming the abnormal situation, we will provide users with reasonable solutions such as re-delivery, after-sales compensation, or order refund according to the actual situation, to fully protect the legitimate shopping rights and interests of users.